You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive—not combative. Difficult Conversations walks you through:
● Uncovering the root cause of friction
● Maintaining a positive mindset
● Untangling the problem together
● Agreeing on a way forward
Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly listen to and apply, for ambitious professionals and aspiring executives—from the most trusted source in business.
(Tags : Difficult Conversations : Craft a Clear Message, Manage Emotions and Focus on a Solution (HBR 20-Minute Manager) Harvard Business Review Audiobook, Harvard Business Review Audio CD )
